The goal of this project was to create guidance documents to use in training volunteers and staff in emergency reception centres to implement AODA customer service standards, and to include training material on steps to improve accessibility of centres.
The IEPC approach to training centre workers explains how centre routines and processes can be established (food service, dormitory, etc) so they can be used by people with all levels of ability, acting alone or with assistance from family, support staff, or centre staff.
The Guide to Welcoming People with Disabilities in Ontario’s Emergency Reception Centres (GUIDE D’ACCUEIL DES PERSONNES HANDICAPÉES AUX CENTRES D’ACCUEIL D’URGENCE DE L’ONTARIO) explains specific ways for centre staff to communicate and cooperate with persons with a particular disability. The Just in Time Manual (MANUEL JUSTE À TEMPS) is used to help last minute volunteers learn techniques for supporting people with disabilities in reception centres with a quick reference while on the job.
The Trainer’s Supplement (SUPPLÉMENT DU FORMATEUR) provides trainers with exercises and other materials to use with the Guide. The Trainer’s Supplement follows the main sections of the Guide and stresses the importance of paid support persons, service animals, assistive technology, and other aids used by people with disabilities to maintain their dignity and independence, even when forced to seek emergency services. The Trainer’s Supplement explains how to use the Guide to train centre staff, and provides trainers with a set of brief exercises to use in trainings. Using the Supplement, trainers can show how improved communication and accessible centre processes and spaces reduce demands on centre staff and allow people with disabilities to care for themselves as much as possible. |